Is Sweenly Legit? Who We Are, Shipping, Returns and Support

If you found Sweenly through an Instagram or TikTok ad, it is reasonable to want to know there is a real company behind it before you order. Short answer: yes. Here are the facts.

Who is behind Sweenly

Sweenly is a brand operated by Synchronicite LLC, a limited liability company registered in the State of Wyoming, at 30 N Gould St, STE R, Sheridan, WY 82801, USA. The full legal notice is on the site under Legal Notice. You can reach the team by email at support@sweenly.com or by phone at (478) 992-1864. Sweenly also runs local stores for France, Germany, Italy, Spain, the Netherlands and Israel, each in its own language and currency; sweenly.com serves the US, Canada, the UK, Australia and the rest of the world.

What we sell

Three things: the Nail Pen (nail polish in a felt-tip pen, 22 shades), the Lip Pen (liner and stain in one, 12 shades), and the accessories around them: the UV Top Coat and UV Lamp that seal the nail color for longer wear, the acetone-free Remover, and a lip oil Gloss. Every product page lists the full ingredient list.

Shipping and delivery

• Orders are prepared within 24 to 72 hours of confirmation.
• In the US, standard delivery takes 3 to 7 business days after dispatch. You get a tracking link by email as soon as the parcel ships, and you can follow it from the Track My Order page.
• Shipping is free in the US on orders over $65.
• Any question about a delivery: email support with your order number and the team takes it from there.

Returns and guarantees

Returns are accepted on unopened products in their original packaging, as with any cosmetic. If a product arrives damaged, defective or different from what you ordered, write to support@sweenly.com with your order number: it is replaced or refunded. The full policy is under Refund Policy.

What customers say

We ask every customer for a rating after their order. As of September 2026 the average is 4.6 out of 5, with 92% of customers at 4 or 5 stars. What they like, and their tips, are on our reviews page.

Discounts and codes

The offers on the site are automatic: pick any 5 Nail Pen shades and the pack is 50% off; buy 2 Lip Pens and the third is free. Welcome codes are sent by email when you subscribe on the site. If a code does not apply at checkout, email support: it is usually a typo or an expired promotion, and the team sorts it out.

How to reach a human

Email support@sweenly.com with your name, order number and a clear description; the team answers within 24 business hours. The FAQ covers most questions about application, wear and removal, and the tutorial shows the routine step by step with a video.