Refund policy
At Sweenly, your satisfaction is our top priority. If an item does not meet your expectations, you have 7 days from receipt of your order to make a return.
Return Conditions:
- Products must be unused, unopened, and in their intact original packaging.
- Returns are accepted within 7 days of the delivery date.
- Return shipping costs are the responsibility of the buyer ($20.50).
- Original shipping costs are non-refundable.
Returns cannot be sent to any address that has not been previously communicated by Sweenly. Any package returned without authorization or to an address not provided by us cannot be refunded.
Return Procedure:
- Contact our customer service at support@sweenly.com with your order number and the reason for your return.
- A return label or return address will be provided to you.
- Once the package has been received and inspected, the refund will be issued to the original payment method within 7 to 10 business days.
Non-Refundable Products:
- Used, damaged, or incomplete products.
- Items purchased as a set if any element is missing.
- Gift cards.
Product Wear Time and Results:
- The stated wear time of our products is based on internal testing conducted under optimal application conditions. Results may vary depending on numerous factors (nail preparation, application method, environment, daily habits, etc.).
- Consequently, Sweenly cannot be held responsible for insufficient product wear time, as this depends entirely on the customer's use and application.
