Refund policy

At Sweenly, your satisfaction is our top priority. If an item does not meet your expectations, you have 7 days from receipt of your order to make a return.

Order Cancellation:

• An order can be cancelled and refunded in full within 12 hours of purchase, provided it has not yet been shipped.
• Once an order has been shipped, we unfortunately reserve the right not to cancel or refund it, even within these 12 hours.
• An order can no longer be cancelled more than 12 hours after purchase. For internal management reasons, it has by then been passed to our fulfillment warehouse, which cannot stop it.
• Please check your cart carefully before ordering and make sure it contains exactly what you want: orders can be shipped in less than 12 hours.

Lost Packages:

• Lost packages are not refunded. If your package is lost in transit, we automatically reship your order free of charge, with the same items.
• If your tracking has stopped updating, contact our customer service at support@sweenly.com with your order number and we will send the replacement.

Return Conditions:

• Products must be unused, unopened, and in their intact original packaging.
• Returns are accepted within 7 days of the delivery date.
• Return shipping costs are the responsibility of the buyer ($20.50).
• Original shipping costs are non-refundable.

Returns cannot be sent to any address that has not been previously communicated by Sweenly. Any package returned without authorization or to an address not provided by us cannot be refunded.

Return Procedure:

• Contact our customer service at support@sweenly.com with your order number and the reason for your return.
• A return label or return address will be provided to you.
• Once the package has been received and inspected, the refund will be issued to the original payment method within 7 to 10 business days.

Non-Refundable Products:

• Used, damaged, or incomplete products.
• Items purchased as a set if any element is missing.
• Gift cards.
• Orders lost in transit, which are reshipped free of charge instead of refunded.

Product Wear Time and Results:

• The stated wear time of our products is based on internal testing conducted under optimal application conditions. Results may vary depending on numerous factors (nail preparation, application method, environment, daily habits, etc.).
• Consequently, Sweenly cannot be held responsible for insufficient product wear time, as this depends entirely on the customer's use and application.