Mainland France:

• Standard delivery: 7 to 10 business days after shipping
• Ships within 24-72 hours after order confirmation

Tracking: You will receive an email with a tracking number as soon as the order ships.

Check your shipping confirmation email (check your spam folder)

Click the tracking link

Or contact us with your order number: support@alenaparis.com

If delivery is overdue:

1. Check the package tracking (link in your email)
2. Check with your neighbors/doorman/mailbox
3. Contact us: support@alenaparis.com with your order number

We handle: carrier claims, reshipment, or refund depending on the situation.

Watch the video tutorial

Step 1 — Prepare your nails

File your nails to the desired shape. Push back your cuticles. Clean each nail with an alcohol degreaser (essential for lasting wear)

Step 2 — Activate the Nail Pen

Shake the pen well before use to mix the formula evenly.

Step 3 — Apply the Nail Pen

Apply the polish neatly on each nail. Take your time. Cover the entire surface. Let it dry completely. Remove any excess around the nails with your cuticle pusher.

Step 4 — Apply the UV top coat

This step is mandatory for up to 3 weeks of wear.

Before applying: wipe the tip on the edge of the bottle to remove excess. Apply a thin, even coat over the entire nail surface (including the edges).

Avoid coats that are too thick — that's what causes lifting.

Step 5 — UV lamp curing

Hold the UV lamp over each nail for 45 seconds.
Distance: between 5 and 10 cm from the nail.

01 – Nuit
02 – Neige
03 – Rubis
07 – Nude
08 – Vintage
09 – Rosée
10 – Pastel
11 – Nuage
15 – Lavande
18 – Abyss
19 – Rosaline
20 – Corail
21 – Pinky
22 – Magenta
24 – Cerise
25 – Bordeaux
29 – Noisette
32 – Coquelicot
33 – Framboise
36 – Azur
37 – Chocolat
38 – Violette

Our team is available to help you. Contact us at: support@alenaparis.com

Please include in your email:

— Your full name
— Your order number
— The subject of your request (product question, issue, return, refund…)
— A clear description of your situation

We will respond as soon as possible (within 24 business hours).

Conditions:

• Timeframe: 14 days after receipt
• Product unopened, unused
• Original packaging intact

Procedure:

1. Contact us: support@alenaparis.com
2. Specify: order number + reason for return
3. We will send you the return address
4. Ship the product back (return shipping at your expense)
5. Refund within 7-10 business days after receiving the package

⚠️ Opened/used products : no refund (unless there is a confirmed product defect).