Terms of sale
Last updated: October 29, 2026
These Terms of Sale govern every sale made on sweenly.com. Placing an order means you accept them in full.
1. Scope
These terms apply to all sales concluded between Synchronicite LLC, which operates the Sweenly brand, and any customer buying through sweenly.com.
2. Products
Our products are described as accurately as possible. Slight variations in color or finish may occur depending on your screen or the manufacturing batch.
3. Prices
Prices are shown in US dollars. Shipping costs are displayed separately before you confirm your order. Applicable sales tax, if any, is calculated at checkout. We may change our prices at any time, with no retroactive effect on orders already confirmed.
4. Orders
Once your order is confirmed, a confirmation email is sent automatically. We reserve the right to refuse or cancel an order in the event of a prior dispute, a suspicion of fraud, an obvious pricing error, or stock unavailability. If we cancel a paid order, it is refunded in full.
Cancellation requests must be sent to support@sweenly.com with your order number. An order can be cancelled and refunded in full within 12 hours of purchase, provided it has not yet been shipped. Once an order has been shipped, we unfortunately reserve the right not to cancel or refund it, even within these 12 hours. For internal management reasons, an order can no longer be cancelled more than 12 hours after purchase: by then it has been passed to our fulfillment warehouse, which cannot stop it.
Please check your cart carefully before ordering and make sure it contains exactly what you want: orders can be shipped in less than 12 hours.
5. Payment
Payment is made by card or by any other method offered at checkout, through a secure payment provider. No card details are stored on our servers.
6. Shipping and delivery
Orders are dispatched within 24 to 72 business hours after payment is confirmed. Delivery times and shipping costs are set out in our Shipping Policy. We cannot be held responsible for delays outside our control once the parcel has been handed to the carrier. If a parcel is lost in transit, we reship the order free of charge: lost parcels are reshipped, not refunded.
7. Returns and refunds
You have 7 days from receipt of your order to request a return. Products must be unused, unopened and in their intact original packaging. For hygiene reasons, cosmetic products that have been unsealed after delivery cannot be returned or refunded.
No return is accepted without prior authorization: request one at support@sweenly.com, quoting your order number. Return shipping costs are $20.50 and are the customer's responsibility; original shipping costs are non-refundable. Once the parcel has been received and inspected, the refund is issued to the original payment method within 7 to 10 business days. Full conditions are set out in our Refund Policy, which forms part of these terms.
8. Warranties
Products are covered by the warranties provided under applicable law. If you find a defect, contact our customer service as soon as possible and we will arrange a replacement or a refund.
9. Wear time and results
The wear time stated for our products is based on internal testing carried out under optimal application conditions. Results vary depending on nail or lip preparation, application method, environment and daily habits.
10. Personal data
The information collected is used to process your orders and manage the customer relationship. See our Privacy Policy for details.
11. Governing law
These terms are governed by the laws of the State of Wyoming, United States. Customers residing outside the United States keep the benefit of the mandatory consumer protection rules of their country of residence. In the event of a dispute, we will always look for an amicable solution first.
Contact
Synchronicite LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA
Phone: (478) 992-1864
Email: support@sweenly.com
