Shipping policy

Last updated: October 29, 2026

At Sweenly, we prepare and ship every order as quickly and as carefully as we can.

Processing time
Orders are prepared and dispatched within 24 to 72 business hours after payment is confirmed.

Delivery times
United States: 3 to 7 business days after dispatch.
Canada and international destinations: 5 to 10 business days after dispatch.
Delivery times are estimates. They start when the order ships, not when it is placed, and they may be extended during peak periods or by events outside our control.

Shipping costs
Shipping costs are shown at checkout before payment. Shipping is free on orders over $50, and may also be offered as part of occasional promotions.

Tracking
As soon as your order ships, a tracking number is sent to you automatically by email. If you cannot find it, please check your spam folder before contacting us.

Delivery address
It is the customer's responsibility to check that the delivery information entered at checkout is accurate and complete. Sweenly cannot be held responsible for a delay or a failed delivery caused by an incorrect or incomplete address.

Lost packages
If your parcel is lost in transit, we automatically reship your order free of charge, with the same items. Lost packages are reshipped, not refunded. If your tracking has stopped updating, contact us at support@sweenly.com with your order number.

Damaged or returned packages
If your parcel arrives damaged or is returned to sender, contact us at support@sweenly.com as soon as possible. Depending on the situation, we will handle the carrier claim and reship your order.

Customs and import charges
Orders shipped outside the United States may be subject to import duties or taxes set by the destination country. These charges are the responsibility of the recipient.

For any question about shipping or delivery, contact us at support@sweenly.com.

Synchronicite LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA
Phone: (478) 992-1864
Email: support@sweenly.com